Shipping policy
Free tracked delivery to every country we ship to
Every order ships free and tracked. Here's where we deliver, what happens after you order, and how long it takes.
- Free delivery
- Tracked
- 6–10 working days
- Free. No delivery charge on any order, wherever we deliver.
- Tracked. We email your tracking link when it ships.
- Working days. Monday to Friday, not counting public holidays.
- 6–10 working days. Usual time from order to your door.
From order to doorstep
Your seat stick is packed and sent by our fulfilment partner, and most orders arrive within 6–10 working days. The product page shows the dates to expect before you buy, so there are no surprises.
- You order. You get an order confirmation by email straight away.
- We pass it on. Your order goes to our fulfilment partner to be packed.
- It ships. We email your tracking link as soon as the parcel is on its way.
- It arrives. Usually 6–10 working days after you order, delivered to your door.
Where we deliver
We deliver to addresses in the United Kingdom, the United States, Canada, Australia, France, Germany and Spain, including PO boxes where the carrier allows.
Prices show in your local currency: pounds, US, Canadian or Australian dollars, or euros. Outside the UK, your country may charge import duties or taxes when the parcel arrives; these aren't included in our prices.
If something goes wrong
- Address. Contact us before your order ships and we'll update it free of charge.
- Delays. If it hasn't arrived within 10 working days, contact us and we'll chase it with the carrier.
- Lost. Once the carrier confirms it's lost, we'll send a replacement or refund you in full.
- Damaged. Contact us within 30 days with a photo and we'll replace it or refund you.
Questions about your delivery?
Email us or use the form on our contact page, with your order number. We reply within one working day, Monday to Friday (UK time).