Refund policy
30 days to decide
If your seat stick isn't right for you, you can send it back within 30 days of delivery. If it's damaged or faulty, we'll put it right at our cost.
- 30‑day returns
- Free if faulty
- 30 days. From delivery to change your mind.
- Full refund. Of the item price once it's back and unused.
- Free if faulty. Damaged or faulty items come back at our cost.
- 5 working days. To issue your refund once approved.
How to return
- Contact us. Message us through the contact page within 30 days of delivery, with your order number.
- Get the address. We'll reply with where to send it and how to pack it.
- Send it back. Return it unused, folded and complete. Keep your proof of postage.
- Get your refund. We refund the item price within 5 working days of it arriving or being approved.
Changed your mind
You can return an unused seat stick within 30 days of delivery for a full refund of the item price. Return postage is paid by you. Delivery was free, so there's no delivery charge to refund.
Damaged or faulty
If your seat stick arrives damaged or develops a fault within 30 days, contact us with a photo or a short description. We'll arrange a free return and send you a replacement or a full refund, whichever you prefer. This doesn't affect your statutory rights.
Cancelling an order
You can cancel free of charge at any time before your order ships. Once it has shipped, please wait for it to arrive and return it as above.
Need to send something back?
Email us or use the form on our contact page, with your order number. We reply within one working day, Monday to Friday (UK time).